Device Management

The Problem

The modern workforce broke the old IT model. It used to be: buy computers, put them on a desk, manage them from the server room. Now you have employees working from personal laptops, company iPhones, home iPads, and whatever their kids didn’t break.

Meanwhile, every one of those devices is a potential entry point into your business. An unpatched laptop has known security vulnerabilities. An employee’s old phone still has access to your email. A device that got stolen last Tuesday might still have your client files on it.

Device management is how you maintain control without micromanaging your people.

What We Manage

Computers (Mac and Windows)

• OS updates and security patch deployment on a tested schedule
• Software installation and remote configuration
• Encryption enforcement (BitLocker on Windows, FileVault on Mac)
• Health monitoring and performance alerts
• Remote troubleshooting and remediation

Mobile Devices (iPhone, iPad, Android)

• Device enrollment and profile configuration
• Email, Wi-Fi, and VPN setup pushed automatically
• App management: required apps deployed, prohibited apps flagged
• Remote wipe capability for lost or stolen devices
• Separation of personal and company data (BYOD setups)

BYOD Policy If your employees use personal devices for work, we help you set that up in a way that protects the business without overreaching onto their personal data. We configure managed containers so company email and files stay separate from personal content.

Tools We Use

• Microsoft Intune for Windows and mixed environments
• Jamf for Apple-first or Apple-heavy teams
• Apple Business Manager for iOS/macOS fleet management

Pricing

Add-On (if you’re on Essentials or no managed tier yet)

• $25/device/month

Covers all device types. Includes enrollment, policy configuration, patch management, remote wipe, and monthly reporting.

Included in Tiers

Device management is included in Professional ($159/user/month) and Premium ($259/user/month). If you’re on the Essentials tier, you can add it at the $25/device rate.

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Why Gladiator IT

We’ve been managing devices across distributed teams for years. The “everyone works from home now” shift that surprised a lot of IT providers in 2020 wasn’t new territory for us. We already had clients running hybrid offices, remote teams, and BYOD policies.

We support both Apple and Windows environments without pushing you in either direction. If your team is half Mac, half PC, we handle both. If you’re all-in on Apple, we use Jamf to give you the depth that requires.

The “my phone broke, I need a new one set up by tomorrow” call is one we’ve taken hundreds of times. We have a process for it. Your employee’s downtime is usually under two hours.

What You Can Expect

Week 1: We audit your current device inventory: what devices exist, what’s managed, what isn’t, and what the gaps are. You’ll get a clear picture of your current exposure.

Weeks 2–3: Enrollment and policy deployment. Devices get enrolled in your MDM, policies get applied, and any critical gaps (unencrypted drives, missing patches) get remediated.

Ongoing: Monthly reports show you device health, patch compliance, and any flagged issues. When a new employee starts or an old one leaves, we handle device setup and offboarding.

Q: Can you manage devices for employees in different states?

A: Yes. Device management is fully remote. We can enroll, configure, patch, and manage devices anywhere in the country. For physical setup of new hardware, we can ship pre-configured devices directly to employees.

Q: What happens when an employee leaves the company?

A: We handle offboarding as part of device management. We revoke access, remove company profiles, and prepare company-owned devices for the next employee. If it’s a personal device, we remove the managed container cleanly without touching personal data.

Q: Do you support BYOD (personal devices for work)?

A: Yes. We set up managed profiles that separate company data from personal data. Employees keep full control of their personal content. Your business data stays protected. We document the policy and make sure employees understand what’s managed and what isn’t.

Q: What MDM platform do you use?

A: Microsoft Intune for Windows-heavy or mixed environments, Jamf for Apple-focused teams. Both integrate with Microsoft 365 and most identity providers. We recommend based on your current stack, not on what’s easier for us.

Q: How do you handle new hires?

A: We have an onboarding process that takes a new device from box to work-ready in under two hours. We pre-configure the device, enroll it in MDM, install required software, set up email and VPN, and walk the employee through what they need to know. Remote new hires get the same experience. We just ship the device pre-configured.

Get Your Devices Under Control

Whether you have 5 devices or 500, we’ll get them documented, managed, and secured.

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